AdManage.ai Terms of Service
1. Overview
These Terms of Service ("Terms") constitute a legally binding agreement between ADMANAGE LIMITED and you ("Customer", "you", "your") when using our advertising management platform ("Service"). By using our Service, you acknowledge and accept these Terms.
If you have a signed SaaS Agreement, Order Form, or other written contract with ADMANAGE LIMITED covering the Service, that contract governs our relationship. Where it conflicts with these Terms, the signed contract prevails. These Terms still apply to any subject the signed contract does not cover.
When you use features that access the YouTube API Services, you also agree to be bound by the YouTube Terms of Service.
2. Key Terms
Ad Account
Your advertising account(s) registered with and connected to our platform
Advertising Spend
The total amount spent on advertising through our Service
Platform
The AdManage.ai software, technology, and related services
Customer Content
Any content, materials, or data you provide, upload, or connect to the Platform. This expressly includes campaign structures, budgets, media plans, creative assets (images, videos, copy, and related production materials), targeting and audience settings, advertising-account configuration, and related performance data.
Confidential Information
Non-public information disclosed by either party in connection with the Service, including Customer Content as defined above and the items listed in Section 10 (Confidentiality).
Single Sign-On (SSO)
The authenticated sign-in methods we provide for accessing the Platform, including Google sign-in and email-based sign-in with a secure link or one-time verification code.
3. Service Usage
Acceptable Use
- Use the Service in compliance with all applicable laws
- Maintain accurate account information
- Keep access credentials secure
- Report any security concerns promptly
Prohibited Activities
- Sharing account access with unauthorized users
- Attempting to reverse engineer the platform
- Using the service for illegal activities
- Creating competing products using our service
4. Service Terms
Service Description
- You retain full responsibility for advertising results and decisions
- We make no guarantees about advertising performance
- Service availability and features may vary
Service Changes
- We may modify the Service at any time
- Changes will be notified via email or platform
- Continued use indicates acceptance of changes
5. Account Management
Account Security
- Use the official AdManage.ai SSO sign-in page for account access
- Keep access to your Google account and email inbox secure
- Regular security audits of connected accounts
Single Sign-On (SSO) Access
AdManage.ai account access is provided through our sign-in page at https://admanage.ai/sign_in.
- Google sign-in uses Google OAuth to authenticate users with their Google account.
- Email sign-in sends a secure sign-in link and may include a one-time verification code as a fallback.
- Verification codes are time-limited and should not be shared with anyone.
- Enterprise SSO arrangements can be discussed with AdManage.ai support if a customer requires a dedicated identity-provider configuration.
6. Payment Terms
Payment Information
- All payments are processed securely through Stripe
- All charges are in British Pounds Sterling (GBP)
- Monthly billing with automatic processing
⚠️ Important Notes
- Full refund of your first payment if you cancel within 7 days on Essential or Analytics, or within 30 days on In-House, Agency and Enterprise.
- After that window, cancelling stops the next renewal and you keep access until the end of the paid period. Unused time in a period is not refunded, and neither is a period where the account was left open but unused.
- If we charged you by mistake, for example a double upgrade or a charge after you had asked us to cancel, we refund it in full whatever the date.
- Downgrades take effect at the end of the current period at the new price. There is no pro-rata credit for the remainder of the current period.
- Refunds go back to the original card and take 5–10 business days to appear.
- Service may be suspended for failed payments
- 30-day payment terms
7. Data Protection
For detailed information about how we handle your data, please refer to our Privacy Policy.
Key Points
- GDPR and data protection law compliance
- Industry-standard encryption and security
- Data processing agreement terms apply
- With analytics consent, authenticated product interactions may be captured using masked Microsoft Clarity session replay for support, reliability, and usability diagnostics, as described in our Privacy Policy
- 30-day data deletion processing
- 90-day backup retention
8. Data Processing Agreement
Data Storage and Processing
- All customer data is stored and processed in the United Kingdom
- Data is hosted in secure UK-based data centers
- We maintain appropriate technical and organizational measures to protect your data
- Data processing activities comply with UK data protection regulations
- We act as a data processor for customer-provided information
9. Intellectual Property Rights
Ownership
- All intellectual property rights in the Platform remain with AdManage.ai
- Customer retains all rights to Customer Content
- Limited license granted to use the Platform during subscription period
Restrictions
Customer shall not:
- Copy, modify, or create derivative works
- Reverse engineer the Platform
- Access the Platform to build competing products
- License or distribute the Platform to unauthorized third parties
10. Confidentiality
What is covered
Customer Confidential Information expressly includes, without limitation:
- Campaign structures, including campaigns, ad sets or ad groups, ads, and related hierarchy
- Budgets and billing or spend configuration
- Media plans
- Creative assets, including images, videos, copy, and related production materials
- Targeting, audiences, and other campaign settings
- Advertising-account identifiers and configuration connected to the Platform
- Other non-public Customer Content
AdManage Confidential Information includes the Platform, non-public product features, unpublished pricing, and other non-public business information we disclose to you.
Obligations
Each party will:
- Use the other party's Confidential Information only to provide or use the Service
- Not disclose it to third parties except to employees, contractors, and subprocessors who need it to deliver or use the Service and who are bound by confidentiality obligations at least as protective as these Terms
- Protect it with at least the same care used for its own confidential information, and no less than reasonable care
How long this lasts
These confidentiality obligations survive for three (3) years after the Service relationship ends. Trade secrets remain protected for as long as they remain trade secrets. Personal data remains protected as required by applicable data-protection law.
Exceptions
Confidential Information does not include information that:
- Is or becomes public through no fault of the receiving party
- Was already lawfully known to the receiving party without a confidentiality duty
- Is independently developed without use of the disclosing party's Confidential Information
- Is lawfully received from a third party without a confidentiality duty
Disclosure required by law is permitted if the receiving party gives reasonable prior notice (where legally allowed) so the disclosing party can seek a protective order.
Return and deletion
On cancellation or written request, we will delete or return Customer Confidential Information in accordance with Section 7 (Data Protection), subject to backup retention and any legal hold.
11. Platform Account Status
Third-Party Platform Decisions
Advertising platforms such as Meta (Facebook/Instagram), TikTok, Google, Snapchat, Pinterest, Reddit, and others alone decide the status of your advertising accounts, Business Managers, pages, and related assets. That includes any review, restriction, suspension, disablement, or permanent ban.
AdManage.ai does not control those enforcement decisions and cannot reinstate a restricted or disabled advertising account.
Your Responsibilities
You remain solely responsible for:
- Creatives, claims, landing pages, offers, and targeting you launch or manage
- Compliance with each platform's advertising policies, terms, and community standards
- Payment methods, billing, and funding on those platforms
- How you use automation, bulk launching, APIs, and other Service features
Liability for Platform Actions
AdManage.ai is not liable for advertising-account restrictions, suspensions, bans, lost spend, lost delivery, or related damages imposed by third-party platforms, including where those actions follow use of the Service.
Appeal Assistance
Where reasonably practicable, we will help you investigate a restriction and prepare or escalate an appeal. That may include diagnosis, usage evidence, appeal wording guidance, and partner escalation channels when available.
We do not guarantee that any appeal will succeed. Only the relevant advertising platform can restore account access.
12. Liability
Disclaimer
The Service is provided "as is" with:
- No warranties
- No performance guarantees
- No uptime guarantees
- No fitness for purpose guarantee
- No guarantee that third-party advertising accounts will remain active or unrestricted
Exceptions
Liability cannot be limited for:
- Death or personal injury from negligence
- Fraud
- Legally required liability
13. Cancellation
How to Cancel
- Email raph@admanage.ai to request cancellation
- 30 days notice required
- Access continues until the end of the billing period
14. Support
Getting Help
- Email: raph@admanage.ai
- Hours: Monday to Friday, 9am to 5pm UK time
- Response within 24 business hours
- WhatsApp (if applicable)
- Slack (if applicable)
- Reasonable assistance with third-party advertising-account appeals as described in Section 11 (Platform Account Status)
Last updated: September 2026
Company Details
ADMANAGE LIMITED
Registration: 15650122
Address: 9 Churchyard Row, London, England, SE11 4FE